SilverBullet Support Center

For owners, managers, and office team members responsible for setup, pricing, users, and system accuracy.

• Manage users and licenses
• Set up company information
• Define consumer finance options
• Establish product offerings
• Configure and update retail pricing

Administrator Support

For sales professionals using SilverBullet to present system replacement options and help homeowners make confident decisions.

• Initiate a new proposal
• Review and document job conditions
• Present system and financing options
• Answer homeowner questions
• Finalize proposal and secure approval

Advisor Support

For technicians using SilverBullet in repair vs. replace conversations when a system may need more than a simple repair..

• Identify repair vs. replace opportunities
• Start the customer conversation
• Share educational content
• Show options without “selling”
• Hand off to a Comfort Advisor

Technician Support